Terms and Conditions
The use of the parking facility is at all times subject to the terms and conditions of use set out here.
Vehicles are deposited at the facilities of PARK & FLY ALICANTE (EXPLOTACIONES LO ACEZ SL) always at the Client’s own cost and risk.
In case of an accident, the Company has Civil Liability Insurance covering whatever is due by law.
The Customer represents and warrants that the vehicle complies with all legal requirements applicable to its use on public roads, including, without limitation, having valid compulsory insurance in force. The Customer shall be solely responsible for any breach of such obligations.
The Client is not required to leave the keys with the Company. None of the Company’s employees or agents are subject to personal or individual liability for any accident, loss or damage caused to persons, vehicles, accessories or contents. All objects left inside the vehicle will be under the sole responsibility of the Client.
Vehicles that are not claimed within three months after the end of the contract may be placed at the disposal of the competent authorities in order to cover any expenses that may have arisen.
The Client accepts and authorizes the Company’s staff to move the vehicle within its facilities for the performance of contracted services, vehicle washing, tyre checks or battery maintenance, contracted mechanical services, etc., as well as the necessary movements for the execution of any other services that require it.
The use of protective covers is solely and exclusively at the Client’s responsibility; the Client must install them and ensure proper fastening.
The Client must provide the Company with information regarding the movements that the vehicle will make at least 24 hours in advance, either by completing an online booking or by sending an email to info@parkflyalicante.com
Customers who arrive without a booking will be charged an additional fee of €5.
Authorization for a third person to collect the vehicle from our facilities must ALWAYS be given by the holder of the contract, via email or with a handwritten and signed authorization together with a copy of the holder’s ID (D.N.I or N.I.E), and under no circumstances by any other person.
The deposit of a vehicle in our facilities will be considered an unconditional acceptance of these terms and conditions.
These terms and conditions constitute the full agreement between the Client and the Company regarding the provision of the contracted services.
When making a reservation in the System, your data will be registered as a user under the Data Protection Law in the system, thereby including you in our customer database for internal parking management. Likewise, we guarantee that your data will never be transferred or sold to any entity not belonging to PARK & FLY ALICANTE (EXPLOTACIONES LO ACEZ SL).
Obligations of PARK & FLY ALICANTE
While your vehicle is parked in our facility, it will be insured under PARK & FLY ALICANTE’s insurance.
The Company cannot assume any responsibility and is not liable for any damage caused to your vehicle that does not occur accidentally and directly on our parking site.
We will not be responsible for minor damage not reported immediately after collecting your vehicle with a value below €300, unless our findings prove that it occurred while your car was under our care.
Disclaimer: PARK & FLY ALICANTE is not responsible for damaged or lost car covers.
The Company is not obligated to be responsible for any damage or theft of accessories or items not fixed to the vehicle. This includes:
- Theft of radio, CD or front panel.
- Theft of mobile phones or navigation equipment.
- Theft of vehicle documents or identification documents.
- Theft of personal items such as clothing, bags or money.
PARK & FLY ALICANTE only requires the vehicle key. We are not responsible for any other keys or keychains attached.
The Company is not responsible for damages caused by wear, mechanical failure, battery discharge, glass damage or stone impacts. PARK & FLY ALICANTE may start vehicles and charge batteries if necessary, but is not responsible if additional faults occur as a result. If the client does not want the vehicle to be started, they must request this in writing before leaving it.
Other Services
At the client’s request, PARK & FLY ALICANTE may arrange repair services, ITV inspection or external maintenance. The costs of these arrangements will be paid separately according to the agreement.
Pursuant to Article 3 of the Parking Act, the car park’s liability shall be limited to the vehicle itself and to those components and accessories which are functionally incorporated into the vehicle, in a fixed and inseparable manner, and which are customary and ordinary, having regard to their nature or value, for the type of vehicle concerned. In all cases, non-fixed and removable accessories, such as car radios and mobile phones, must be removed by users. Accordingly, the car park operator shall not be liable for the return or restitution of such items if they are left inside the vehicle.
The Company shall not be liable for any valuables or personal belongings that may be left inside the vehicle. No information is displayed on the exterior of the Company’s premises indicating that the Company provides any custody or safekeeping service in respect of personal belongings and/or valuables beyond the services contemplated under Article 1 of the Parking Act.
PARK & FLY ALICANTE shall not be liable for the normal wear and tear of the vehicle arising from its age, use, mileage, pre-existing condition or inherent characteristics, nor for any breakdowns or damage that cannot be attributed to any negligent act or omission on the part of the Company.
Pickups
PARK & FLY ALICANTE offers a courtesy airport transfer service to and from the terminal.
On busy days, for airport pickups we will only be able to collect the drivers, who will then need to return to the airport to pick up their passengers.
When dropping off the vehicle, we kindly ask for your understanding: if you are a large group, please drop the passengers off at the terminal first, if possible, and have only the driver come to leave the car.
The Customer acknowledges and accepts that PARK & FLY ALICANTE shall not be liable for any delays that may occur in the delivery or collection of the vehicle, nor for any losses, expenses or consequences arising from such delays, where such delays are beyond the Company’s reasonable control.
Once the vehicle has been removed from the premises, no claims relating to the condition of the vehicle shall be accepted, except for those claims which, under applicable law, cannot legally be excluded or limited.
Parking Law
According to Law 40/2002, the parking operator is responsible only for damages not resulting from force majeure or misuse by the client.
Weather-related damages, vehicle theft or theft of removable accessories are not covered.
We have complaint forms available upon consumer request.
User Obligations
The client must remove all non-fixed items from the vehicle.
The Company is not responsible for covers and is not required to install them.
It is mandatory to present the deposit receipt when collecting the vehicle.
The client must arrive at least 2 hours before their flight.
We are not responsible for missed flights.
The client must notify any extension of their original reservation at least 24 hours in advance and pay any additional days online or when collecting the vehicle.
The client must provide the vehicle key and documentation (ITV, insurance and taxes up to date).
Rights of the Parking Operator
The Company has the right to retain the vehicle in case of non-payment.
Vehicles may be moved to optimize space or for operational needs.
Prolonged non-payment will be considered abandonment of the vehicle.
PARK & FLY ALICANTE is not responsible for mechanical failures, battery discharge or damage resulting from the vehicle’s condition.
Large vehicles (+5 m) will pay an additional 25%. Big vans, campers or caravans, 50%.
Cancellation and Refund
Cancellations can be requested online, by phone or by message to 635 386 228.
Cancellations made with at least 24 hours notice will receive a full refund.
PARK & FLY ALICANTE reserves the right to cancel or restrict reservations depending on availability.
Clients with contracts may cancel within the first 15 days and receive a full refund.
Charges
Reservations and Changes to Dates and Times
Each customer is responsible for providing the correct dates and times scheduled for vehicle drop-off and collection when making their reservation.
Reservations made less than 24 hours in advance, as well as any subsequent change to the date or time scheduled for dropping off or collecting the vehicle made less than 24 hours in advance, will be subject to an additional €5 fee, which will be added to the parking charge, in addition to any cost that may arise from an extended parking period.
Liability
PARK & FLY ALICANTE cannot be held liable for exterior damage without conclusive proof (photos with date/time).
We are not responsible for interior damage, glass, tyres or damage caused by rodents or other animals.
The company insurance does not cover vehicles with expired contracts.
Force Majeure
Force majeure includes: wars, riots, natural disasters, epidemics, blockades, transport failures or legal measures preventing activity.
In such cases, PARK & FLY ALICANTE (EXPLOTACIONES LO ACEZ SL) may suspend or cancel the contract without any compensation.
info@parkflyalicante.com
635 386 228
PARK & FLY ALICANTE (EXPLOTACIONES LO ACEZ SL)